I'm in the process of shutting down my mail forwarding service in Texas, which requires me to contact everyone and anyone who mails me at that address. All that's pretty much been done but there are a few cats and dogs I forgot... one of them being Sprint. When I first switched my cell service over to Sprint these many years ago I still entertained notions of getting back on the road at some point so I gave the Sprint folks my Texas address. They're still billing me at that address, so we placed a call to their customer service center in Bangalore.
That was the first irritant, given the guy on the other end of the line was nearly unintelligible due to (a) his accent and (b) the poor quality of the connection, which is to say cross-talk and background noise. Sprint is a fucking PHONE company, so the connection quality is inexcusable. And Sprint is a US company, so outsourcing/offshoring their call center is also inexcusable. More so on the second rather than the first, actually.
The second irritant... not counting the 20-plus minute wait to get to a live human... was the rep telling me he was unable to verify my address as it didn't show up in his reference, what ever the Hell THAT was. We went back and forth for a few moments, him telling me "this is a problem" and me responding with "but it's not MY problem, it's YOUR problem" and variations on that theme. I finally asked to speak to a supervisor and three minutes later the guy... same guy... came back on-line to tell me everything was cool.
The THIRD irritant is me going to Sprint's web site to try... repeat TRY... to validate the address change took effect. I finally gave up on their web site after 15 minutes of abortive tries to access my account (fail), set up a new account (fail), and go through their registration process, which Sprint assured me was successful via a text message to my phone. Well, it fucking WASN'T successful because I still CANNOT ACCESS MY ACCOUNT.
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